HomeMy WebLinkAbout2019 ContractOn IN
SEBAST'N
HOME OF PELICAN ISLAND
Administrative Services — Procurement Division
1225 Main Street— Sebastian, Florida 32958
October 16, 2019
Solomon Grover Email: grover@civicplus.com
Icon Enterprises, Inc. dba CivicPlus
317 Houston Street, Suite E
Manhattan, KS 66502
SUBJECT: Notice of Intent to Piggyback GS-35F-0124U (GSA)
GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT. SOFTWARE. AND SERVICES
Dear Mr. Grover:
The City of Sebastian intends to piggyback the above referenced GSA Contract in accordance to the City's Ordinance
Section 2-10 (c)(2).
Acceptance of piggybacking guarantees that the same pricing and contract terms will be honored for the purchase of
goods/services made while the contract is active; this includes any contract extensions or renewals.
Period Covered by Contract: December 12. 2007 — December 11. 2022
Please return the signed Notice of Intent to Piggyback and an updated Certificate of Insurance to the City by
Friday, October 18, 2019 via email to afmser@cityofsebastian.org.
Should you have any questions, please contact Ann -Marie Fraser, CPPB, MBA — Procurement/Contracts Manager, at
(772) 388-8231 or afraser@cityofsebastian.org.
We value your association with the City of Sebastian.
Sincerely,
Ann -Marie Fraser, CPPB, MBA
Procurement/Contracts Manager
Check one:
�x Yes CivicPlus WILL honor pricing submitted in reference to GS-35F-0124U (GSA).
❑ No CivicPlus is UNABLE to honor pricing submitted in reference to GS-35F-0124U (GSA).
A� October 16, 2019
Jeff Logan, VP f Saies Date
*Attachments: (1) GS-35F-0124U/GSA Catalog
C+GSA Statement of Work for Sebastian, FL
GSA Contract GS-35F-0124U
GSA CivicPlus Statement of Work
Labor Category GSA Hourly Rate with IFF
Website Consultant $149.01
Project Manager $135.86
Programmer
$131.48
Graphic Designer
$109.57
Server and Network
$10957
Technician
Trainer
$109.57
Content Developer
$80.64
Hours
Total Cost
16
$2,384.16
60
$8,151.60
28
$3,681.44
48
$5,259,36
80
S8,765.60
20
$2,191.40
64
$5,160.96
Subtotal
$35,594.52
Discount ($909.94)
Total First Year Fee (includes first year annual services of $8,276.56) $34.684.58
Project Development and Deployment
• First Year Annual Services (Initial GCMS® upgrades, maintenance, support and hosting)
• Server Storage not to exceed 25 GB
$34,684.68
• Services and Deliverables as described in Addendum 1
• Up to 300 pages of content migrated from https://www.cityofsebastian.org/
• 1 Day Admin Implementation Training, live virtual insWclo_r, for up to 2 Client staff members
Project Enhancements
• Custom IdP Integration Package, including Implementation and Annual Fee
• CRT System
• Forms
• SSL Management
• CivicSend Included
• 2 x Messaging Add -on (100,000 messages per year ($0.01 per message)
• 4 hours of Virtual Training
• 1 Day Basic User Training, live virtual instructor, for up to 8 staff members
• Alignment Consulting —up to 2 days virtual consulting for 8 staff members or less
• Premium Department Header
• AudioEye ALLY (SOW attached as Addendum 3
Total Fees Year 1 $34,684.58
Annual Services (Continuing GCMSO Enhancements, Maintenance, Support and Hosting) $8.276.56
Billed 12 months from SOW signing
1. Performance and payment under this Statement of Work ("SOW) by and between Sebastian, FL ('Client") and CivicPlus
('CivicPlus') shall be subject to the terms 8 conditions of the Agreement by and between the General Services Administration
and CivicPlus.
Page 106
CMcPlus • 302 S.4rh Street Suite MO • Manhattan, KS NW2 • w .Civtcfte.mm
TO Free 888.nll 2 33 - Acoxmfing Ex 291 • ScpMn Eid. W7 - Fax 78sM74951
\LNZ4FbRCF_�11i1
C+GSA Statement of Work for Sebastian, FL
r GSA Contract GS-35F-0124U
2. This SOW shall remain in effect for an initial term of one years (12 months) ('the SOW Initial Term") from signing. In the event
that neither party gives 60 days' notice to terminate prior to the end of the initial or any subsequent renewal tens, this SOW will
automatically renew for an additional 1-year Renewal Term.
3. The Total Fees Year 1 will be invoiced as follows:
a. Upon signing this SOW, thirty percent (30%) of the Total First Year Fees.
b. The eadier of 6 months from signing or upon completion of CNicEngage Implementation (completion of training), the
remaining seventy percent (70%) of the Total Fees Year 1.
4. Renewal Term Annual Services shall be invoiced on the date of signature of relevant calendar years. Annual services,
Including but not limited to hosting, support and maintenance services, shall be provisioned in accordance with Addendum 2 to
this SOW and shall be subject to a 5 % annual increase beginning in Year 3 of service.
5. Payment is due 30 days from dale of invoice. Unless otherwise limited by law, a finance charge of 1.5 percent (%) per month
or $5.00, whichever is greater, will be added to past due accounts. Payments received will be applied first to finance charges,
then to the oldest outstanding invoice(s).
6. Client allows CivicPlus to display a "Government Websites by CivioPlus" insignia, and web link at the bottom of their web
pages. Client understands that the pricing and any related discount structure provided under this SOW assumes such
perpetual permission.
7. If a client change in timeline causes CivicPlus to incur additional expenses (i.e. airline change fees), Client agrees to
reimburse CivicPlus for those fees. Not to exceed $1,000 per CivicPlus resource per trip.
Ownership & Content Responsibility
8. Upon full and complete payment of submitted invoices for the Project Development and launch of the website, Client will own
the Customer Content (defined as website graphic designs, the page content, all module content, all importablefexportable
data, and all archived information).
9. Upon completion of the development of the site, Client will assume full responsibility for website content maintenance and
content administration. Client, not CivicPlus, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability,
appropriateness, and intellectual property ownership or right to use of all Customer Content.
10. Client agrees that CivicPlus shall not migrate, convert, or port content or information that could reasonably be construed to be
time -sensitive, such as calendar or blog content.
Intellectual Property
11. Intellectual Property of any software or other original works created by CivicPlus prior to the execution of this SOW ('CivicPlus
Property') will remain the property of CivicPlus.
12. Client shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make
available to any third party any CivicPlus Property in any way; (a) modify or make derivative works based upon any CivicPlus
Property; (ei) create Internet 'links" to the CivicPlus Property software or 'frame" or 'minor" any CivicPlus Property
administrative access on any other server or wireless or Intemet-based device; or (iv) reverse engineer or access any
CivicPlus Property in order to (a) build a wmpetifive product or service, (b) build a product using similar ideas, features,
functions or graphics of any CivicPlus Property, or (c) copy any ideas, features, functions or graphics of any CivicPlus
Property. The CivicPlus name, the CivicPlus logo, and the product and module names associated with any CivicPlus Property
are trademarks of CivicPlus, and no right or license is granted to use them.
Taxes
13. It is CivicPlus' policy to pass through sales tax in those junsdictions where such tax is required. If the Client is tax-exempt,
the Client must provide CivicPlus proof of their tax-exempt status, within fifteen (15) days of contract signing, and this SOW
will not be taxed. If the Client's slate taxation laws change, the Client will begin to be charged sales tax in accordance with
their jurisdiction's lax requirements and CivicPlus has the right to collect payment from the Client for past due taxes.
Indemnifica0on
14. Client and CivicPlus shall defend. indemnify and hold the other Party harmless, its partners, employees, and agents from and
against any and all lawsuits, claims, demands, penalties, losses, fines, liabilities, damages, and expenses including aftomey's
fees of any kind, without limitation, in connection with the operations of and installation of software contemplated by this SOW,
Page 2 of 6
CimcPlus - 302 S. 411h Street, Sure 500 • Manhattan, KS 66502 - www.CMCPIue.com
Toil Free aa9.22&2233 - Accounting EA. 291 • Support Ext. 307 - Fax 78i5e7-6951
V. CPA0.3.01.1550001
C ;) GSA Statement of Work for Sebastian, FL
GSA Contract GS-35F-01241.1
or othermse arising out of or in any •.vay connected with the CrvicPlus provision of service and performance under this SOW
This section shall not apply to the extent that any loss or damage Is caused by the gross negligence or willful misconduct on
the pan of either party
Liabilities
15. CivicPtus will not be liable for any act, omission of act, negligence or defect In the quality of service of any underlying carrier or
other service provider whose facilities or services are used in furnishing any portion of the service received by the Client.
16. CivicPlus will not be liable for any failure of performance that is caused by or the result of any act or omission by Client or any
entity employed/contracted on the Client's behalf.
17. Client agrees that it Is solely responsible for any solicitation, collection, storage. or other use of end -users' Personal Data on
the website. Client further agrees that CivicPlus has no responsibility for the use or storage of end users' Personal Data in
connection with the websile or the consequences of the solicitation, collection, storage• or other use by Client or by any third
party of Personal Data
Acceptance
We, the undersigned, agreeing to the conditions specified in this document. understand and authorize the provision of services outlined
in this SOW.
Client
By:
Name: " Sys..
Title: Ar AY 2.YIA.xifsc�
Date: /D128/1%
ClvlcPlus
By. (�
Name: Jeff Logan
Title: Vice President of Sales
Date: 10/24/2019
CincPlus • 302 S.4N SVcct. Suite See • Manhattan. KS 66502 - wmv.CwicPlus.com
Toll Free 888-2284233 • Accounting Ext. 291 • Supfeen Ext. 307 • Fax 785587-0951
Page 3 of 6
V. CPAW.01.1654001
C+GSA Statement of Work for Sebastian, FL
GSA Contract GS-35F-01241.1
Addendum 1- Detailed Scope of Services (PREMIUM)
Phase 1—Initiate
ClWoPlus Deliverables: Protect Timeline
Glent Dellverobles: Project Timeline Approval Farm
Task gesppnflblhy
Details
Client CMcPlis Shared
Project Initiation & Review X
Project Manager will review the contract, Statement of Work (SOW) and a ray other
documentation from the sales process. Project Manager will send initial project
kickoff information to the client.
Project Kickoff (Meeting) X
Project Manager will set the expectations for the website implementation process,
assign client deliverables, due dates and collaborate with the client to understand
goals for the project.
Project Timeline Preparation X
Project Manager will Coordinate the complete project timell Me based on the
agreed due date of the client deliverables established during the Project Kickoff
Meeb ng and available internal resources. Project Manager will provide this
timeline for the client to review and approve.
Project Timeline Review& X
Client will review the Project Timeline Proposal and request any changes necessary
Approval(MILESTONE)
due to scheduling conflicts.
Phase 2 —Analyze
ClVIcPhor Deliverables: Design & Configure Strategy Recommendations
Client DelHerables. Design Discovery Form; Website Analytic; Photos for Design; DNS information; Website
Layout approval Farm; Design & Content Strategy Approval Form
Task
Aesppnslblliry
Detais
Client OvicPlus Shared
Client Deliverables
X
Client will submit deliverables as outlined (Design Discovery Form; Website
Analytics; Photos for Design; DNS Information)
DNS Configuration
X
DNS Coordinator will prepare domain name transfer or setup according to the
_
specifications In the submitted DNS Worksheet.
Webs -Me Content Review
X
Web Content Specialist will conduct an initial review of the client's existing website
to gain an understanding of what will be required for content
development. Content Specialist will create a site map documenting the existing
website and note any questions requiring client feedback later in the process.
Design Discovery )Meeting)
X
Art Director will review and confirm the design preferences indicated on the
Design Iscovee)y FgQjma eve)Qyp
the strategy for the website design.
Content Process (Meeting)
X
Web orient 3peciahist w� provide
an overview of the content development
Process, assign tasks
Iqf fDppllnl
pjlpd(�{ion apa reQOidjyOteel SpeGlfieatlon5.
Mood board&layout
X
Art Di rector will provide
t
e completed
7vlood Board andlayout
Creation
Mood Board &Layout
X
Client will provide written approval ofwebsite mood board.
Review and Approval
Content Preparation& X Client will review and update existing website in preparation for content
Updates development. All updates must be made prior to the due date to ensure they are
included In the Content Migration & Optimization. Client will confine
understanding that any information added to client existing website after this dale
will not transfer to new ClvlcPlus website. It is the clients responsibility to track
changes and update website during and after training session with CivicPlus
trainer.
Civic%us • 302 S. ads Street Suite 500 • Manhattan, KS 66502-wvw.CiWCPlus.com
Tod Free 88&22&2233 - Accounting Ext. 291 • Support at. 307 • Fax 18S5874951
Exhibit A.1 Page a of 6
V. PO 06.01.21)15 8
C+GSA Statement of Work for Sebastian, FL
r GSA Contract GS-35F-0124U
Phase 3— Design &Configure
C/WW/us Deliverables: Design Templates & Tools; Production Webslte
Client Deliverables: Design Concept Review & Feedback; Design Concept Approval; Content Cut-off Approval; Production Website Feedback
Tend, RespenalNlRy Detalh
Client CM,Plus Shia"
Website Design- I X Graphic Design will prepare a functlonin desl nto resent durin the Desi n
Design Concept (Meeting) X
Design Concept Review & X
Approval
Design Concept Revisions X
Design Templates & Tools X
Training Engagement X
Coomination
Existing Cutoff Date
n Webslte Change %
Content
Mu.SSTONE)I X
Content Development* X
Quality Control - Production X
Website
Website Reveal Meeting) X
P g g F, 9 g
Concept Meeting. (*Client will choose up to 3 unique design components.)
CivicEngage team will present the Initial design concept on a functional production
websiteenvironment.
Client will provide feedback on the website design concept. Completed changes will
be returned to the client for any additional feedback or approval.
Graphic Design will make requested changes to the design concept.
Graphic Design will create templates and other design tools for website
maintenance.
Trainer will review project documentation and connect with Client to discuss
training schedule, logistics and technology requirements to prepare for
engagements.
Client record all changes made to their existing website during the CivicEngage
Content Development process.
Client will confirm understanding that any Information added to client existing
website after this date will not transfer to new CivicPlus website.
CNicEngage team will migrate the content from the client existing site to the
production website, as contracted for, and optimize using our best practices for
usability and accessibility. Content Analyst will review website pages ensuring
content is adhering to usability standards and the site content is consistent.
Content Analyst will create spelling I bra e((��links``epc and quality control report.
CMCPlus will execute a thorough review a')tjre production website in preparation
for the website reveal meeting.
CivicEngage team will present the completed website, including finished design and
content.
Phase4—Optimize
I avicAlus Deliverables: None I
I Oferm Dellverables: Website Evaluation I
Task 0.ezpomlblliry Deblb I
Cunt C.Mklilus Shared I
Training Engagement X Trainer completes Internal coordination for training engagement
Research & Preparation
Website Finalization X I Client will evaluate the production website and confirm all expectations were met In
accordance with the Statement of Work/ project contract.
Phase 5— Educate
I Qv/cP/us Deliverables: Instructor Led Training
I Cllenr. Deliverables: None
Task I RespemiNllry petalh
client I cMCPlus SM1ared
CracPlus • 302 S. 41h Sbeet Suite 500 • Manhattan, KS 66502 • www.CivlaPlus.can
Toe Fare 868-228-2233 • Accounting EA. 291 • Support Et, 307 • F. 76S56746951
Exhibit Al Page 5 of 6
PAJQ�LA�3NA34 4�'_§:
CGSA Statement of Work for Sebastian, FL
GSA Contract GS-35F-0124U
Training Engagement I I I X I Client will receive training from a Certified CNicPlus Trainer, as contracted for.
Phae6—launch
OVICPlus Delivembles: None
I Cgent Delivembles: Website Approval
Task Responsibility
Debits
Client CivicPlus
Shared
Website Launch Preparation
launch Preparation
X
X
CivicWebsite
ClvicEngage team will collaborate to complete final requirements in preparation for
Website Launch day.
Website Approval %
Client will approve completed website design and content.
(MILESTONE)
Launch Confirmation
X
Project Managerwlll conduct a Check -In meeting with project stakeholders to ensure
(MeetinR)
the website is ready for Launch as scheduled.
Website taunch I
X
I The new website is made available to the public with live domain name.
Project Close Out X
I Project Manager will introduce client to Account Manager and will complete the
administrative tasks related to closing out the project.
Clviclous - 302 S. 411h Street, Suite 500 - Manhattan. KS W502 • www.CivicPlua.aom
Toll Free 889-228-2233 • AcccunbW Ext. 291 - Support Ed, W7 - FaR 785-587E951
E hibb A.1 Page 6 of 6
V. PD 06.01.2015-00a8
C p Addendum 2 for Sebastian, FL
Addendum 2 to Civiclalus SOW — Hosting, Support and Service Level Agreement
Hosting Details
Data Center
Highly Reliable Data Center
.
Managed Network Infrastructure
•
On -Site Power Backup & Generators
•
Multiple telecoMnetwork providers
•
Fully redundant Network
.
Highly Secure Facility
.
24/7/385 System Monitoring
Hosting
Automated GCMS® Software Updates
•
Server Management & Monitoring
•
Mullidiered Software Architecture
.
Server software updates & secunty, patches
.
Database server updates & security patches
•
Antivirus management & updates
•
Server -class hardware from nationally recognized provider
•
Redundant firewall solutions
•
High performance SAN with N+2 reliability
Bandwidth
.
Multiple network providers in place
•
Unlimited bandwidth usage for normal business operations (does not apply in the event of a
cyber attack)
.
22 Gb/s burst bandwidth
.
Emergency After-hours support, live agent (24/7)
.
On-line status monitor at data center
.
Event notification emails
Disaster Recovery
Guaranteed recovery TIME objective (RTO)of 6 hours
.
Guaranteed recovery POINT objective (RPO) of 24 hours
.
Preemptive monitoring for disaster situations
•
Multiple data centers
.
Geographically diverse data centers
DDoS Mitigation
Defined DDoS Attack Process
• Identify attack source
• Identify type of attack
• Monitor shack for threshold engagement
Addendum 2 Page 1 of 4
CivlcPlus - 302 S. 4th Street. Sube 500 - Manhattan, KS 88502 - www.CivicRue.com
Toll Free 888-228.2233 -Accounting Ext. 291 - Support EA. 307 • Fax 785587-8951
V. St.A03.01.1"001
C I Addendum 2 for Sebastian, FL
Support and Maintenance
Support Services
Civiciclus' on -site support team is available from 7:00 am to 7:00 pm CT to assist clients with any questions, concerns or
suggestions regarding the functionality and usage of CivicPlus' GCMS® and associated applications. The support team is available
during these hours via CivicPlus' toll -free support number and e-mail. Support personnel will respond to calls as they anive (under
normal circumstances, if all lines are busy, messages will be returned within four hours; action will be taken on a -mails within four
hours), and if Client's customer support liaison Is unable to assist, the service escalation process will begin.
Emergency support is available 24-hours-a-day for designated, named Client points -of -contact, with members of both CiviePlus'
project management and support teams available for urgent requests. Emergency support is provided freeof-charge for true
emergencies lie: website is down, applications are malfunctioning, eta), though Client may incur support charges for non -
emergency requests during off hours (its : basic functionality 7 usage requests regarding system operation and management). The
current discounted rate is $1751hour.
CivicPlus maintains a customer support website that is accessible 24-hours-a-day with an approved client usemame and password.
Service Escalation Processes
In the event that CivicPlus' support team is unable to assist Client with a request, question or concern, the issue is reported to the
appropriate CIvicPlus department.
Client requests for additional provided services are forwarded to CivicPlus' Client Care personnel.
Client concemsiquestions regarding GCMS® or associated application errors are reported to Civiclelus' technical team through
CiviePlus' issue backing and management system to be addressed in a priority order to be determined by Civi:Plus'technical team.
All other requests that do not meet these criteria will be forwarded to appropriate personnel within CiviePlus' organization at the
discretion of the customer support liaison.
Included Services:
Support
7 a.m. — 7 p.m. (CST) Monday— Friday
(excluding holidays)
2477 Emergency Support
Dedicated Support Personnel
Usability Improvements
Integration of System Enhancements
Proactive Support for Updates & Fixes
Online Training Manuals
Monthly Newsletters
Routine Follow-up Cheek -ins
Civtolous Connection
Maintenance of ClvicPlus GCMS®
Install Service Patches for OS
System Enhancements
Fixes
Improvements
Integration
Testing
Development
Usage License
ClvicPIus - 302 S. 4th Street, Sude 500 • Manhatan, KS 88502 • www.ClvicPlu.com
Toll Free 888-228.2233 • Aaountng Ext. 291 • Support Ext. 307 - Fax 785587.8951
Mdendum 2 Page 2 of 4
V. StA03.01.18-0001
C? Addendum 2 for Sebastian, FL
CivicPlus Service Level Agreement
CivicPius vnll use commercially reasonable efforts to make the GCMS® available with a Monthly Uptime Percentage (defined below) of
at least 99.9%, in each case during any monthly billing cycle (the "Service Commitment'). In the event CivicPlus does not meet the
Service Commitment, you will be eligible to receive a Service Credit as described below.
Definitions
• 'Monthly Uptime Percentage" is calculated by subtracting from 100% the percentage of minutes during the month in which the
CGMS, was "Unavailable' Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from
any Exclusion (defined below).
• 'Unavailable" and "Unavailability" mean:
o The HTML of the home page of the site is not delivered in 10 seconds or less 3 times in a row when tested from
inside our network and returns a status of 200.
o The Main page of the site returns a status other than 200 or 302 3 times In a row.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible account
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront
payments) for the month, beginning with the first full month of service, in accordance with the schedule below.
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% 1% of one month's fee
We will apply any Service Credits only against future payments otherwise due from you. Service Credits will not entitle you to any
refund or other payment from CivicPlus. A Service Credit will be applicable and issued only if the credit amount for the applicable
monthly billing cycle is greater than one dollar (St USD). Service Credits may not be transferred or applied to any other account. Unless
otherwise provided in the Client Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by
us to provide the service is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Credit Request and Payment Procedures
To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be
received by us by the end of the second billing cycle after which the incident occurred and must include:
1. the words "SLA Credit Request' in the subject line;
2. the dates and times of each Unavailability incident that you are claiming;
3. the affected Site domains; and
4. Any documentation that corroborate your claimed outage.
If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the
Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the
request and other information as required above will disqualify you from receiving a Service Credit.
SLA Exclusions
The Service Commitment does not apply to any unavailability, suspension or termination of GCMS®, or any other GCMS® performance
issues: (i) that result from a suspension; (it) caused by factors outside of our reasonable control, including any force majeure event or
Internet access or related problems beyond the demarcation point of CivicPlus: (iii) that result from any actions or inactions of you or
any third party; (iv) that result from your equipment, software or other technology and/or third party equipment, software or other
technology (other than third party equipment within our direct control); (v) that result from any maintenance as provided for pursuant to
the Client Agreement or (vi) arising from our suspension and termination of your right to use the GCMS® in accordance with the Client
Agreement (collectively, the "SLA Exclusions'). If availability is impacted by factors other than those used in our Monthly Uptime
Percentage celculation, then we may issue a Service Credit considering such factors at our discretion.
Atl4endum 2 Page 3 of 4
CivlcPtus • 302 S.4th Street. Suite 500 • Manhattan, KS 66502 • wvw.CivicPlus.com
Toll Free 8e9-22&2233 • A rfl ng Ext. 291 • Support Ext. 307 • Fax 785-587A951
V. SLA03.01.16-0001
CAddendum 2 for Sebastian, FL
Disaster Recovery Feature Service Commitment
CivicPlus will use commercially reasonable efforts to insure that in the event of a disaster that makes the Primary data center
unavailable (defined below) Client site will be brought back online at a secondary data center (the "Service Commitment"). In the event
CivicPlus does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below.
Definitions
• 'Datacenler availability" is determined by inability to provide or restore functions necessary to support the Service. Examples
of necessary functions include but are not limited Cooling, Electrical, Sufficient Internet Access, Physical space, and Physical
access.
• A'Service Credit* is a dollar credit, calculated as set forth below, that we may credit back to an eligible account.
• Recovery Time Objective (RTO) is the most anticipated time it will take to bring the service back online in the event of a data
center event.
• Recovery Point Objective (RPO) the amount of data lost that is considered acceptable.
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront
payments) for the month accordance with the schedule below.
Recovery Time Objective Service Credit Percentage
8 Hours 10% of one month's fee
Recovery Point Objective Service Credit Percentage
24 Hours 10% of one month's fee
CMeMus • 302 S. 4m Street, Suite SOU • Manhattan. KS 88502 • www.CNicPlus.mm
TO Free 888-2.28-2233"Accoimtlng F 291 • Support Ext. 307" Fax 785-58748951
A4CeoEum 2 Page 4 of 4
I IW_FFI,ii1- ,*Al
C;) Addendum 3-AudioEye Statement of Work for Sebastian, FL
STATEMENT OF WORK
No. 1
This Statement of Work (the "SOW), effective as of the later of the two dates accompanying the
signatures below ("Effective Date"), is entered into and governed under the Master Services
Agreement (the "Agreement") between CivicPlus, LLC. ("CivicPlus") and Sebastian, FL ("Client").
Services performed by CivicPlus under this SOW will be conducted in accordance with and be
subject to the terms and conditions of this SOW and the Agreement. If there is a conflict between
this SOW and the Agreement, the terms and conditions of this SOW shall prevail. Capitalized
terms used in this SOW but not defined herein shall have the meaning set forth in the Agreement.
The responsibilities of CivicPlus and Client are defined below.
IN WITNESS WHEREOF, each party, in consideration of the mutual promises and agreements
set forth in this Agreement, and other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged and agreed by the parties, agree and hereto has caused this
Agreement to be executed by its duly authorized representatives.
Client
Name: ' / �ir/jA
Title: C t i'y tkp, 01--t i
Date: /m /;-f//7
CivicPlus
By:
Name: Jeff Logan
Title: Vice President of Sales
Date: 10/24/2019
The duration of this Ally Platform Subscription and SOW is approximately 12 months,
commencing on or about the Effective Date.
Audio Eye will provide the following SaaS Subscription:
Product
Ally Managed Service
Subscription Cost
$3,500 per domain
Total Subscription Cost* $3,500 per domain'
-Recurring subscription pricing is subject to an annual 5% Increase.
This Scope of Work 1s vabd through (or up to) 60 days from October 15, 2019
The subscription purchased hereunder applies only to the Authorized Domain(s) listed m the table. below.
Utilization is tracked on a minimum, quarterly hour basis. As time 1s used, hours are deducted from
those allotted per this SOW
Upon execution of this SOW, CivicPlus will Invoice Client for the first year's Total Subscription Cost All renewal years
Total Subscription Cost shall be Invoiced on the date of Client's current CivicEngage billing schedule. if needed,
CivicPlus will pro -rate Client's first year's Total Annual Subscription Cost to match up with Client's current
CivicEngage billing schedule.
All payments shall, be made in accordance with the terms and conditions of the Agreement. Invoices will be
expressed in US Dollars (USD).
Authorized Domain(s) Owned and Controlled by Reseller
httos://www.citvofsebastian. oro/
CMCPLUS STATENI M OF WORK-ALLY-v20190320
Technical Contact Information
Reseller will identify a project lead to function as a single point of contact for the project.
Name:
Email:
Phone:
Billing Contact Information
Invoices for fees, associated voth this Agreement, should be sent to the follovnng email
address(es):
Billing Email:
Contact Name: Billing Address 1:
pi-.;n--, , � ,pomle Address provided with MSA)
Contact Email: Billing Address 1:
�dlrng email address provide,
City: StatelZip:
Payment Method
All payments shall be made in accordance with the terms and conditions of the Agreement.
Invoices will be expressed in US Dollars (USD).
CMOPLUS STATEMENT OF WORK-ALLY-401e03]0 3
APPENDIX A
SCOPE OF WORK
CivicPlus Services shall consist of the following Deliverables:
Ali Delivery Timelines are approximations and may vary.
Activation
In coordination with CivicPlus, Client will allow enabled/embed AudioEye JavaScript into the
Authorized Domain as initiated by way of an Order.
The AudioEye Ally Managed Service is inclusive of the Products and Services
("Deliverables") detailed in the table, below.
Deliverables:
Requirements I AudioEye Product / Service
Step 1: Activation
In coordination with AudioEye, Reseller to enable the AudioEye JavaScript within each authorized
domain
Certification Statement (Available from within the Ally Toolbar)
• Describes Customer's commitment to Digital Inclusion
and the steps takentbeing taken to ensure equal access
Accessibility Help Desk (Available from within the Ally Toolbar)
Help Desk utility for end -users to report accessibility
Accessibility issues and grievances should they be encountered
Resource / • Reported issues set remediation prioritization
Information Accessibility Statement(Recommended)
• Typically deployed within main navigation or footer and
implemented by Reseller or Customer
• AudioEye to provide standard messaging/copy delivered
via un-stylized html for easy integration into Customer
environment
Accelerator
Remedlation • Dynamic Remediation Technology BEGINS to
incrementally improve conformance and usability
• Auto-Remediation of common accessibility issues
Access to Quarterly Accessibility Training Seminars is Activated
Includes unlimited seats for Reseller & Customer
Training stakeholders
• 1-hour Sessions covering the following topics:
o Introto Accessibility
CIVICPLUS STATEMENT OF WORK- ALLY -Y OIN320
o Accessibility Essentials
o Document / Video Accessibility
o Quarterly Accessibility Guidelines Update
Step 2: Testing & Discovery
Always -On Monitoring Service
Issue Identification Analytics derived from site usage statistics
Evaluations conducted against relative and pertinent web
pages as indicated by analytics
Manual Accessibility Testing
Manual . Technical analysis and functional usability testing
Accessibility (manual testing) conducted by Assistive Technology (AT)
Testing testers. Auto-Remediation of common accessibility
issues
Clarification: Step 2 and Step 3 are interrelated. Throughout the Testing & Discovery process,
AudfoEye engineers begin to deploy fixes to expedite the removal of critical access barriers
and, consequently, improve conformance standing. Likewise, throughout the Remediation &
Validation process, AudfoEye testers continue to conduct automated and manual tests. For
the purpose of updating the Certification Statement, which publicizes the progression from
one Step in the process to another, AudfoEye promotes the Customer site to Step 3, once the
initial manual audit has been completed.
Step 3: Rernediation & Validation
Manual Remediation of Accessibility Issues
. Automated and Manual test results provide feedback for
AudfoEye Engineers to develop remediation to fix issues
of accessibility and increase conformance with WCAG
Fixing Identified 2.0 AA Success Criteria
Issues and • Remediation applied dynamically via the Dynamic
Remediation Technology (or as per remediation
Validating Usability instructions for Reseller developers, designers, and
implementers)
. As issues are addressed, considerable retesting is
conducted to validate usability of remediation content &
functionality
Free Assistive Tools via the Ally Toolbar
Ensuring an . Web Personalization Tools allow end -users to customize
Optimal User their user experience to meet their individual needs
Experience • Includes:
o Accessible Site Menu
o Page Elements Menu
o Help Desk (web form)
® o Reader
o Player
o Voice (if applicable and included within pricing
table, above)
CFACPLUS STATEMENT OF WORK - ALLY -v20180320
Step 4: AudioEye Trusted Certification
Compliance Monitoring
Regular ongoing automated conformance evaluation
scanning and continuous WCAG 2.0 AA testing
Continual Issue conducted against dynamically generated site
Tracking performance analysis
Regular Scheduled Manual Testing
• AT Testing to validate conformance and usability is
Sustainable
Remediation Plan
IQaudioeye
TRUSTED
• High prevalence of new issues trigger hot fixes to be
remediated as needed
• Lower priority issues accumulate to be addressed
through scheduled remediation maintenance intervals.
Ongoing Support & Training for Reseller
• Inclusive design advice, best practices, & ad hoc design
review
• Support Desk access to engineers for assistance with
remediation implementation & the validation of applied
fixes
• Online Knowledge Base related to industry -relative
compliance policy including ADA Title IIlTitle III, Section
504, Section 508, CVAA, or other similar national &
international accessibility/disability related legislation &
regulations
AudioEye Trusted Certification
• AudioEye certifies that Customer site has met all
prerequisites and continues to fulfill the ongoing
requirements of the AudioEye Trusted Process and, if
applicable, the deployment of the AudioEye Ally Toolbar,
with the goal of maximizing and continually improving
conformance with the informative guidance provided
through the WCAG 2.0 Level AA Success Criteria.
Certification presented in Ally Toolbar and/or Customer
Accessibility Statement. Includes AudioEye Trusted
International Language Support:
27 Languages supported for display within the Ally Toolbar. Valid language attribute must be
present in source. Supported languages, include:
CIVICPLUS STATEMENT OF WORK - ALLY -v20190320
•
Arabic (ar-sa)
•
Greek (el-gr)
•
Catalan (ca)
•
Hungarian (hu-hu)
•
Chinese (Simplified, PRC zh-cn)
•
Italian (it -it)
•
Chinese (Traditional, Hong Kong zh-hk)
•
Japanese (ja-jp)
•
Chinese (Traditional, Taiwan zh-tw)
•
Korean (ko-kr)
•
Czech (cs-cz)
•
Norwegian (no -no)
•
Danish (da-dk)
•
Polish (pl-pl)
•
Dutch (nl-nl)
•
Portuguese (Portugal pt-pt)
•
English (United States en)
•
Portuguese (Brazil pt-br)
•
English (United Kingdom en-gb)
•
Russian (ru-ru)
•
Finnish (f-f)
•
Spanish (Spain es)
•
French (France fr-fr)
•
Spanish (Mexico es-mx)
•
French (Canada fr-ca)
•
Swedish (sv-se)
•
German (de -de)
To streamline communication during the project, Client will be assigned a project manager who
will be responsible for the quality and timeliness of all deliverables. The project manager will
oversee each Client project, will track the progress of each project, and Will be available to
escalate concems.
CivicPlus will work with Client to help Client to fully understand and leverage the capabilities of
the Service.
Upon Activation, AudioEye to begin tracking usage analytics. AudioEye to conduct, at least,
monthly ongoing and continuous monitoring based on the usage analytics tracked by AudioEye.
This always -on monitoring ensures that the pages being accessed by end -users — the pertinent
pages relative to the end -user's experience - are being regularly prioritized and evaluated for
accessibility conformance.
Website/Platform updates or structural changes that impact existing CSS ID/Class Selector
Attributes may require re -configuration and subsequent testing that demands a level of effort
beyond the typical maintenance included under'Ongoing Maintenance, Monitoring, and Testing'.
To ensure compliance With ADA Title 111111, Section 504, Section 508 Information and
Communication Technology, and any future changes in conjunction with ADA-related laws &
guidelines, and any applicable state laws, AudioEye tests against intemationally recognized WX
Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Success Criteria. These tests are
conducted through, both, automated and manual processes, which are facilitated and managed
through the Digital Accessibility Platform ("DAP"), AudioEye's proprietary system for facilitating
the Ally Managed Service solution.
CivicPlus engineers do not make any changes to the Client web environment that impact the
visual display of the website. Required changes that impact visual display require collaboration
with Client and any visual changes implemented through the Digital Accessibility Platform require
sign -off from Client. In many cases, these changes are implemented by Client at the source. For
deficiencies impacting visual display or site structure/features/functions, CivicPlus to obtain
written permission from Client to provision the AudioEye JavaScript in order to apply fixes.
CIVICPLUS STATEMENT OF WORK - ALLY -Y 0190320
CivicPlus nor its licensors shall not be held liable for delays impacting delivery timelines pertaining
to Cllient supplying CivicPlus with written approvals.
For any compliance standard that cannot be attained through the application of fixes facilitated
through the Digital Accessibility Platform and applied to the frontend website/application through
the AudioEye JavaScript, CivicPlus collaborates with software/web designers/developers and
recommends best practices for effective resolution to be applied at the source and/or through
universal design standards. The combination of this collective and collaborative effort helps
ensure usability for Client's site visitors and allows AudioEye to assign a full or partial
conformance certification based on the standards tested. CivicPlus to provide the necessary tools
and/or instruction, allowing Client to implement fixes within the product source ("Source
Remediation"). As timelines for implementing Source Remediation is not controlled by CivicPlus,
Client acknowledges and authorizes timeline changes resulting from deliverables controlled by
the Client and outside the immediate control of CivicPlus.
For each project, the start date of Activation is determined by CivicPlus.
The completion of Step 3 is indicated by the elimination of Errors as defined through the Fix view
within the Digital Accessibility Platform; elimination of Risks, Unverified, and Needs Review items
may require additional time and, if necessary, all remaining items are to be addressed after Step
3.
CivicPlus shall issue a certification indicating that Clilent has a commitment to accessibility and
inclusion in striving to maximize and continually improve conformance with the informative
guidance supplied through WX WCAG 2.0 Level AA Success Criteria and, if applicable, Section
508 Standards for Information and Communication Technology. If applicable, Certification
Statements may indicate conformance exclusions and/or statements of partial conformance
and/or reference to on -demand Source Feedback Reports to inform end -users about
features/functions that do not conform to the target standard and/or remain a work in a progress.
i. Requirements fulfilled in order to achieve Trusted Certification:
a. Errors identified and tracked within DAP are reduced to zero; any Errors
outstanding are reported to Reseller
b. Manual audit has been conducted, corresponding issues have been remediated,
and said issues have been validated as fixed
c. The vast majority of Risks (if not all) have also been addressed; outstanding
Risks that are not verified or not able to be remediated are reported to CivicPlus
ii. Requirements for maintaining Trusted Certification:
a. Active AudioEye SOW
b. Continuous testing from always -on monitoring service
c. Ad hoc hot fixing (if applicable): In the event that a large number of new Errors
are identified, CivicPlus will prioritize issues for Hot Fix deployments. Lower
volume issue Fluctuation is to be expected. In these cases, remediation scripts
are updated every 6 months, also coinciding with a twice -per -year manual audit.
d. Biannual manual audit and maintenance remediation deployment
e. Regular attendance to Quarterly Training presentations
f. Ongoing collaboration with CivicPlus to continually integrate digital accessibility
best practices into applicable Content Management Systems and/or applicable
Client template environments. Client must maintain sincere commitment to digital
CMCPLUS STATEMENT OF WORK -ALLY - a01W320
inclusion by taking the necessary steps to incorporate accessibility design
thinking, universal design principles, and other techniques and strategies as
suggested by CivicPlus.
Common Exclusions Resulting in Conformance Clarifications as documented through Source
Feedback Reports include: Flash Objects, Highly VisuallDynamic Display Widgets/Modules, High
Volume Dynamically Generated Content, Maps, Inaccessible PDFs, Videos without Captioning
and/or Audio Descriptions, and 3r° Party Content.
For each domain being provisioned with AudioEye ("Active Enablement"), Client to assign
designated Project Owner in charge of processing Source Remediation Requests as they are
provided from CivicPlus. Client will make all reasonable efforts to address conformance
exclusions indicated Within the Source Remediation Report. As Client resources may be limited,
Client to prioritize Active Enablement and notify CivicPlus if/when Active Enablement should
commence or, if deemed necessary by Client, pause to allow Client resources to address said
requests.
Client Will identify a project lead to function as a single point of contact for the project.
Client will make all reasonable efforts to educate CivicPlus on the specific technical constraints
of its Web environment, including details about its publication and hosting environments.
Additionally, Client will provide comprehensive feedback on interim deliverables regarding the
feasibility or difficulty to implement accessibility features of the AudioEye Ally Platform so as to
minimize unnecessary work and streamline production efforts.
Client will make all reasonable efforts to continually integrate digital accessibility best practices
into applicable Content Management Systems and/or applicable Client template environments.
Client must maintain sincere commitment to digital inclusion by taking the necessary steps to
incorporate accessibility design thinking, universal design principles, and other techniques and
strategies as suggested by CivicPlus.
Client to provide advanced notification to CivicPlus prior to implementing AudioEye JavaScript
within their web environments, including but not limited to Client's Production, Staging, UAT,
Development, and/or Sandbox environment(s).
Client will provide CivicPlus with feedback, comments, approvals and acceptance on all
deliverables in a timely manner.
If Client receives a legal demand letter or is served a legal notice, during their SaaS Subscription,
Client may request a Sustainable Accessibility & Remediation Plan (aka Auditor Notification
Letter) to inform Plaintiff of the proactive steps already taken and being taken by Client to ensure
Digital Inclusion. After having reviewed the bona fides supplied through the Auditor Notification
Letter, should Plaintiff continue to pursue their legal efforts, Client may request Consulting or
Legal Support Services, which may be separate from and in addition to the Services included in
this Scope of Work.
CIMPLUS STATEMENT OF WORK - ALLY -O2a199 W 9
In fulfillment of the Sustainable Accessibility & Remediation Plan, CivicPlus and client will make
all reasonable efforts to send project and accessibility stakeholders to attend Quarterly Training
presentations presented by AudioEye.
To make a change to this SOW, Client will submit a written request to CivicPlus specifying the
proposed changes in detail. CivicPlus will submit to Client an estimate of the charges and the
anticipated changes in the delivery schedule that will result from the proposed change in the
services ("Change Order") stated within this SOW. CivicPlus will continue performing the services
in accordance with this SOW until the parties agree in writing on the change in scope of work,
scheduling, and fees therefore. Any Change Order shall be agreed to by the parties in writing
prior to implementation. No additional fees shall be incurred without prior written authorization
from CivicPlus and Client.
CIVICPLUS STATEMENT OF WORK - ALLY - Q0190320 10
AUTHORIZED FEDERAL ACQUISITION SERVICE
INFORMATION TECHNOLOGY SCHEDULE PRICELIST
GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY
EQUIPMENT, SOFTWARE AND SERVICES
SIN 132.61 - INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES
FPDS Code D302 IT Systems Development Services
FPDS Code D306 Programming Services
FPDS Code D311 IT Data Conversion Services
FPDS Code D317 Creation/Retrieval of IT Related Automated News Services, Data
Services, or Other Information Services (All other information services
belong under Schedule 76)
FPDS Code D399 Other Information Technology Services, Not Elsewhere Classified
FPDS Code D316 IT Network Management Services
Note 1: An non-professional labor categories must be incidental to and used sdely to support hardware. software and/or
professional services, and cannot be purchased separately.
Note 2: Offerors and Agencies are advised that the Group 70 — Information Techndogy Schedule is not to be used as a means to
prowre services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering,
mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes
between mapping services of an ME nature and mapping services which are not connected nor incidental to the traditionally
accepted AIE Services.
Note 3: This solicitation is not intended to solicit for the reselling of IT professional Services, except for the provision of
implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services
must be performance by the publisher or manufacturer or one of their authorized agents.
C P Icon Enterprises, Inc. (d/b/a CivicPlus)
317 Houston Street, Suite E
Manhattan, KS 66502
Phone: 888-228-2233 Fax: 785-587-8961
Email: bids@civicplus.com Website: www.civicplus.com
Contract Number: GS-35F-012411
Period Covered by Contract: December 12, 2007 — December 11, 2022
General Services Administration - Federal Acquisition Service
Pricelist current through Modification #Original, dated October 03. 2017,
Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are
also available on the GSA Advantagel System. Agencies can browse GSA Advantage! by accessing the
Federal Acquisition Service's Home Page via the Internet at http:/Avww.fss.gsa.gov/.
Page 2 of 22
C;) Icon Enterprises, Inc. (d/bla CivicPlus)
Table of Contents
Information for Ordering Offices................................................................................................................4
Special Notice to Agencies.........................................................................................................................4
BusinessParticipation................................................................................................................................4
Geographic Scope of Contract...................................................................................................................4
Contractor's Ordering Address and Payment Information.....................................................................4
Liabilityfor Injury of Damage.....................................................................................................................5
Statistical Data for Government Ordering Office Completion of Standard Form 279..........................5
FOBDestination...........................................................................................................................................5
DeliverySchedule........................................................................................................................................5
Discounts......................................................................................................................................................5
TradeAgreements Act of 1979...................................................................................................................6
Statement Concerning Availability of Export Packing............................................................................6
SmallRequirements....................................................................................................................................6
MaximumOrder............................................................................................................................................6
Federal Supply Service Information Technology Schedule Contracts..................................................6
Federal Information 7echnology[Telecommunication Standards Requirements.................................6
Federal Information Processing Standards Publications (FIPS Pubs)..................................................6
Federal Telecommunication Standards(FedStds)..................................................................................7
Contract Tasks/Special Requirements......................................................................................................7
Contract Administration for Ordering Offices ..........................................................................................8
GSAAdvantangel........................................................................................................................................8
Purchase of Incidental, Non -Schedule hems............................................................................................8
Contractor Commitments, Warranties and Representations..................................................................9
OverseasActivities......................................................................................................................................9
Blanket Purchase Agreements(BPAs)......................................................................................................9
Contractor Team Arrangements.................................................................................................................9
Installation, Deinstallation, Reinstallation...............................................................................................
10
Section508 Compliance............................................................................................................................
10
Prime Contractor Ordering From Federal Supply Schedules...............................................................
10
Insurance -Work on a Government Installation (Jan 1997) (FAR 52.228-56)........................................
10
SoftwareInteroperability...........................................................................................................................
11
AdvancePayments....................................................................................................................................
11
TERMS AND CONDITIONS APPLICABLE TO 1T PROFESSIONAL SERVICES ....................................
12
Scope..........................................................................................................................................................
12
Performance Incentives............................................................................................................................
12
Order...........................................................................................................................................................
12
Performance of Services...........................................................................................................................
12
Stop -Work Order........................................................................................................................................
13
Page 3 of 22
C;) Icon Enterprises, Inc. (d/b/a CivicPlus)
Inspectionof Services...............................................................................................................................
13
Responsibilities of Systems for Environmental Management, Inc .......................................................
13
Responsibilities of the Government........................................................................................................
14
IndependentContractor............................................................................................................................
14
Organizational Conflicts of Interest.........................................................................................................
14
Invoices.......................................................................................................................................................
14
Payments....................................................................................................................................................
14
Resumes.....................................................................................................................................................
15
IncidentalSupport Costs..........................................................................................................................
15
Approvalof Subcontracts.........................................................................................................................
15
Description of IT Services and Pricing....................................................................................................
15
Commitment to Promote Small Business Participation........................................................................22
Page 4 of 22
C;) Icon Enterprises, Inc. (d/b/a CivICPIus)
INFORMATION FOR ORDERING ACTIVITIES
APPLICABLE TO ALL SPECIAL ITEM NUMBERS
SPECIAL NOTICE TO AGENCIES: Small Business Participation
SBA strongly supports the participation of small business concerns in the Federal Acquisition Service. To
enhance Small Business Participation SBA policy allows agencies to include in their procurement base
and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to
report accomplishments against these goals.
For orders exceeding the micropurchase threshold, FAR 8.404 requires agencies to consider the
catalogs/pricelists of at least three schedule contractors or consider reasonably available information by
using the GSA Advantage!- online shopping service (www.fw.gsa.gov). The ratalogsipticelists, GSA
Advantagel- and the Federal Acquisition Service Home Page (www.fss.gsa.gov) contain information on
a broad array of products and services offered by small business concerns.
This information should be used as a tool to assist ordering activities in meeting or exceeding established
small business goals. It should also be used as a tool to assist in including small, small disadvantaged,
and women -owned small businesses among those considered when selecting pricelists for a best value
determination.
For orders exceeding the micropurchase threshold, customers are to give preference to small business
concerns when two or more items at the same delivered price will satisfy their requirement.
GEOGRAPHIC SCOPE OF CONTRACT:
Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington,
DC, and U.S. Territories. Domestic delivery also includes a pod or consolidation point, within the
aforementioned areas, for orders received from overseas activities.
Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska,
Hawaii, Puerto Rico, and U.S. Territories.
Offerors are requested to check one of the following boxes:
[ X] The Geographic Scope of Contract will be domestic and overseas delivery.
[ ] The Geographic Scope of Contract will be overseas delivery only.
[ ] The Geographic Scope of Contract will be domestic delivery only.
For Special Item Number 132-53 Wireless Services ONLY, if awarded, list the limited geographic
coverage area:
Page 5 of 22
Cp Icon Enterprises Inc. (d/b/a CivicPlus)
2. CONTRACTOR'S ORDERING ADDRESS AND PAYMENT INFORMATION:
CivicPlus
Attn: Contract Manager
317 Houston Street Suite E
Manhattan, KS 66502
Contractors are required to accept credit cards for payments equal to or less than the micro -purchase
threshold for oral or written delivery orders. Credit cards will be acceptable for payment above the micro -
purchase threshold. In addition, bank account information for wire transfer payments will be shown on the
invoice.
The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering
assistance:
888-228-2233
3. LIABILITY FOR INJURY OR DAMAGE
The Contractor shall not be liable for any injury to ordering activity personnel or damage to ordering
activity property arising from the use of equipment maintained by the Contractor, unless such injury or
damage is due to the fault or negligence of the Contractor.
4. STATICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD
FORM 279:
Block 9: G. Order/Modification Under Federal Schedule
Block 16: Data Universal Numbering System (DUNS) Number: 883003113
Block 30: Type of Contractor - B. Other Small Business
Block 31: Woman -Owned Small Business - No
Block 36: Contractor's Taxpayer Identification Number (TIN):
4a. CAGE Code: 02589
4b. Contractor has registered with the Central Contractor Registration Database.
FOB DESTINATION
DELIVERY SCHEDULE
a. TIME OF DELIVERY: The Contractor shall deliver to destination within the number ofcalendar
days after receipt of order (ARO), as set forth below:
SPECIAL ITEM NUMBER DELIVERY TIME (Days ARO)
132-51 As Aareed by Orderina Aaencv
b. URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does
not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are
encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery.
The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be
confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptableto
Page 6 of 22
Cp Icon Enterprises, Inc. (d/bfa CivicPlus)
the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame
shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of
the contract.
7. DISCOUNTS: Prices shown are NET Prices; Basic Discounts have been deducted.
a. Prompt Payment: 0% - 30 days from receipt of invoice or date of acceptance, whichever
is later.
b. Quantity: None
C. Dollar Volume: additional 2% discount for orders over$200,000.
d. Government Educational Institutions are offered the same discounts as all other
Government customers.
e. Other
8. TRADE AGREEMENTS ACT OF 1979, as amended:
All items are U.S. made end products, designated country end products, Caribbean Basin country end
products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of
1979, as amended.
9. STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING:
10. Small Requirements: The minimum dollar value of orders to be issued is $ 100.
11. MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)
a. The Maximum Order value for the following Special Item Numbers (SINS) is$500,000:
Special Item Number 132-51 - Information Technology (IT) Professional Services
12. ORDERING PROCEEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTS
Ordering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when
placing an order or establishing a SPA for supplies or services. These procedures apply to all schedules.
a. FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of work.
b. FAR 8.405-2 Ordering procedures for services requiring a statement of work.
13. FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION STANDARDS
REQUIREMENTS: ordering activities acquiring products from this Schedule must comply with the
provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index).
Inquiries to determine whether or not speck products listed herein comply with Federal Informa0on
Processing Standards (FIPS) or Federal Telecommunication Standards (FEDSTDS), which are cited by
ordering activities, shall be responded to promptly by the Contractor.
13.1 FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS):
Information Technology products under this Schedule that do not conform to Federal Information
Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance
with the applicable "FIPS Publication" Federal Information Processing Standards Publications (FIPS
PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology
(NIST), pursuant to National Security Act. Information concerning their availability and applicability should
Page 7 of 22
C; Icon Enterprises, Inc. (d/b/a CivicPlus)
be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield,
Virginia 22161. FPS PUBS include voluntary standards when these are adopted for Federal use.
Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription
service should be referred to the NTIS Subscription Officer, both at the above address, or telephone
number (703) 487-4650.
13.2 FEDERAL TELECOMMUNICATION STANDARDS (FEDSTDS): Telecommunication products
under this Schedule that do not conform to Federal Telecommunication Standards (FEDSTDS) should
not be acquired unless a waiver has been granted in accordance with the applicable "FED -STD" Federal
Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of
Standards and Technology (NIST), pursuant to National Security Act. Ordering information and
information concerning the availability of FEDSTDS should be obtained from the GSA, Federal
Acquisition Service, Specification Section, 470 East L'Enfant Plaza, Suite 8100, SW, Washington, DC
20407, telephone number (202)619-8925. Please include a self-addressed mailing label when requesting
information by mail. Information concerning their applicability can be obtained by writing or calling the
U,S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD
20899, telephone number (301)975-2833.
14. CONTRACTOR TASKS I SPECIAL REQUIREMENTS (C-FSS370) (NOV 2001)
(a) Securitv Clearances: The Contractor may be required to obtain/possess varying levels of security
clearances in the performance of orders issued under this contract. All costs associated with
obtaining/possessing such security clearances should be factored into the price offered under the Multiple
Award Schedule.
(b) Travel: The Contractor may be required to travel in performance of orders issued under this
contract. Allowable travel and per them charges are governed by Pub L. 99-234 and FAR Part 31, and
are reimbursable by the ordering agency or can be priced as a fixed price Rem on orders placed under
the Multiple Award Schedule. The Industrial Funding Fee does NOT apply to travel and per diem charges.
NOTE: Refer to FAR Part 31.205-46 Travel Costs, for allowable costs that pertain to official company
business travel in regards to this contract.
(c) Certifications. Licenses and Accreditation: As a commercial practice, the Contractor maybe
required to obtain/possess any variety of certfications, licenses and accreditations for specific
FSC/service code classifications offered. All costs associated with obtaining/ possessing such
certifications, licenses and accreditations should be factored into the price offered under the Multiple
Award Schedule program.
(d) Insurance: As a commercial practice, the Contractor may be required to obtain/possessinsurance
coverage for specific FSC/service code classificabons offered. All costs associated with
obtaming/possessing such insurance should be factored into the price offered under the Multiple Award
Schedule program.
(a) Personnel: The Contractor may be required to provide key personnel, resumes or skill category
descriptions in the performance of orders issued under this contract. Ordering activities may require
agency approval of additions or replacements to key personnel.
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Cp Icon Enterprises, Inc. (Nbla CIVICPIus)
(f) Oroanizational Conflicts of Interest: Where there may be an organizational conflict of interestas
determined by the ordering agency, the Contractor's participation in such order may be restricted in
accordance with FAR Part 9.5.
(g) Documentation/Standards: The Contractor may be requested to provide products or services in
accordance with rules, regulations, OMB orders, standards and documentation as specified by the
agency's order.
(h) Data/Delivemble Requirements: Any required data/deliverables at the ordering level will beas
specified or negotiated in the agency's order.
(i) Government-Fumished Prooertv: As specified by the agency's order, the Government may
provide property, equipment, materials or resources as necessary.
0) Availability of Funds: Many Government agencies operating funds are appropriated for a specific
fiscal year. Funds may not be presently available for any orders placed under the contract or any option
year. The Government's obligation on orders placed under this contract is contingent upon the availability
of appropriated funds from which payment for ordering purposes can be made. No legal liability on the
part of the Government for any payment may arise until funds are available to the ordering Contracting
Officer.
16. CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES
Any ordering activity, with respect to any one or more delivery orders placed by it under this contract,
may exercise the same rights of termination as might the GSA Contracting Officer under provisions of
FAR 52.2124, paragraphs (1) Termination for the ordering activity's convenience, and (m) Termination for
Cause (See C.1.)
16. GSA ADVANTAGEI
GSA Advantagel is an on-line, interactive electronic information and ordering system that provides on-line
access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to
perform various searches across all contracts including, but not limited to:
(1)
Manufacturer;
(2)
Manufacturer's Part Number; and
(3)
Product categories.
Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser
(ex.: NetScape). The Internet address is http:/Iwww.fss.gsa.gov/.
17. PURCHASE OF OPEN MARKET ITEMS
NOTE: Open Market Items are also known as incidental hems, noncontract items, non -Schedule items,
and items not on a Federal Supply Schedule contract. ODCs (Other Direct Costs) are not part of this
contract and should be treated as open market purchases. Ordering Activities procuring open market
items must follow FAR 8.402(f).
Page 9 of 22
Cp Icon Enterprises, Inc. (dWis ClvicPlus)
For administrative convenience, an ordering activity contracting officer may add items not on the Federal
Supply Multiple Award Schedule (MAS) — referred to as open market items -- to a Federal Supply
Schedule blanket purchase agreement (BPA) or an individual task or delivery order, only if-
(1) All applicable acquisition regulations pertaining to the purchase of the items not onthe
Federal Supply Schedule have been followed (e.g., publicizing (Part 5), competition
requirements (Part 6), acquisition of commercial items (Part 12), contracting methods
(Parts 13, 14, and 15), and small business programs (Part 19);
(2) The ordering activity contracting officer has determined the price for the items not on the
Federal Supply Schedule Is fair and reasonable;
(3) The items are clearly labeled on the order as items not on the Federal Supply Schedule;
and
(4) All clauses applicable to items not on the Federal Supply Schedule are included in the
order.
18. CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONS
a. For the purpose of this contract, commitments, warranties and representations include, In addition
to those agreed to for the entire schedule contract:
(1) Time of delivery/installation quotations for individual orders;
(2) Technical representations and/or warranties of products concerning performance, total
system performance and/or configuration, physical, design and/or functional
characteristics and capabilities of a product/equipment/ service/software package
submitted in response to requirements which result in orders under this schedule
contract-
(3) Any representations and/or warranties concerning the products made in any literature,
description, drawings and/or specifications furnished by the Contractor.
b. The above is not intended to encompass items not currently covered by the GSASchedule
contract.
19. OVERSEAS ACTIVITIES
The terms and conditions of this contract shall apply to all orders for installation, maintenance andrepair
of equipment in areas listed in the pricelist outside the 48 contiguous states and the District of
Columbia, except as indicated below:
Upon request of the Contractor, the ordering activity may provide the Contractor with logistics support, as
available, in accordance with all applicable ordering activity regulations. Such ordering activity support will
be provided on a reimbursable basis, and will only be provided to the Contractors technical personnel
whose services are exclusively required for the fulfillment of the terns and conditions of this contract.
20. BLANKET PURCHASE AGREEMENTS (SPAS)
The use of SPAS under any schedule contract to fill repetifive needs for supplies or services is allowable.
SPAS may be established with one or more schedule contractors. The number of SPAS to be established
Page 10 of 22
C ;) Icon Enterprises, Inc. (d/bla CivicPlus)
is within the discretion of the ordering activity establishing the EPA and should be based on a strategy
that is expected to maximize the effectiveness of the BPA(s). Ordering activities shall follow FAR 8.405.3
when creating and implementing BPA(s).
21. CONTRACTOR TEAM ARRANGEMENTS
Contractors participating in contractor team arrangements must abide by all terms and conditions of their
respective contracts. This includes compliance with Clauses 552.238-74, Industrial Funding Fee and
Sales Reporting, i.e., each contractor (team member) must report sales and remit the IFF for all products
and services provided under its individual contract.
22. INSTALLATION, DEINSTALLATION, REINSTALLATION
The Davis -Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the
United States or the District of Columbia is a party for construction, alteration, or repair (including painting
and decorating) of public buildings or public works with the United States, shall contain a clause that no
laborer or mechanic employed directly upon the site of the work shall received less than the prevailing
wage rates as determined by the Secretary of Labor. The requirements of the Davis -Bacon Act do not
apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For
example, the requirements do not apply to simple installation or alteration of a public building or public
work that is incidental to furnishing supplies or equipment under a supply contract.
However, if the construction, alteration or repair is segregable and exceeds $2,000, then the
requirements of the Davis -Bacon Act applies.
The ordering activity issuing the task order against this contract will be responsible for proper
administration and enforcement of the Federal labor standards covered by the Davis -Bacon Act. The
proper Davis -Bacon wage determination will be issued by the ordering activity at the time a request for
quotations is made for applicable construction classified installation, deinstallation, and reinstallation
services under SIN 132-8.
23. SECTION 508 COMPLIANCE.
If applicable, Section 508 compliance information on the supplies and services in this contract are
available in Electronic and Information Technology (EIT) at the following:
The EIT standard can be found at: www.Section50S.aovl.
24. PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES.
Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules. on
behalf of an ordering activity, shall follow the terms of the applicable schedule and authorization and
include with each order —
(a) A copy of the authorization from the ordering activity with whom the contractor has the
prime contract (unless a copy was previously furnished to the Federal SupplySchedule
contractor); and
(b) The following statement:
Page 11 of 22
CP Icon Enterprises, Inc. (Nb/a CivicPlus)
This order is placed under written authorization from —dated— In the
event of any inconsistency between the terms and conditions of this order and those of
your Federal Supply Schedule contract, the latter will govern.
26. INSURANCE —WORK ON A GOVERNMENT INSTALLATION (JAN 1997)(FAR 52.228-5)
(a) The Contractor shall, at its own expense, provide and maintain during the entire performance of
this contract, at least the kinds and minimum amounts of insurance required in the Schedule orelsewhere
in the contract.
(b) Before commencing work under this contract, the Contractor shall notify the Contracting Officer in
writing that the required insurance has been obtained- The policies evidencing required insurance shall
contain an endorsement to the effect that any cancellation or any material charge adversely affecting the
Governmenrs interest shall not be effective—
(1) For such period as the laws of the State in which this contract is to be performed
prescribe; or (2) Until 30 days after the insurer or the Contractor gives written notice to
the Contracting Officer, whichever period is longer.
(c) The Contractor shall insert the substance of this clause, including this paragraph (c), in
subcontracts under this contract that require work on a Government installation and shall require
subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the
contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and
shall make copies available to the Contracting Officer upon request.
26. SOFTWARE INTEROPERABILITY.
Offerors are encouraged to identify within their software items any component interfaces that support
open standard interoperability. An item's interface may be identified as interoperable on the basis of
participation in a Government agency -sponsored program or in an independent organization program.
Interfaces may be identified by reference to an interface registered in the component registry located at
http:/Aw .wre.gov.
27. ADVANCE PAYMENTS
A payment under this contract to provide a service or deliver an article for the United States Government
may not be more than the value of the service already provided or the article already delivered. Advance
or pre -payment is not authorized or allowed under this contract. (31 U.S.C. 3324)
Page 12 of 22
CpImr, Enterprises, Inc.(d/b/a CivicPlus)
TERMS AND CONDITIONS APPLICABLE TO
INFORMATION TECHNOLOGY (IT)
PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)
1. SCOPE
a. The prices, terms and conditions stated under Special Item Number 132-51 Information
Technology Professional Services apply exclusively to IT Services within the scope of this Information
Technology Schedule.
b. The Contractor shall provide services at the Contractor's facility and/or at the ordering activity
location, as agreed to by the Contractor and the ordering activity.
2. PERFORMANCE INCENTIVES
a. Performance incentives may be agreed upon between the Contractor and the ordering activity on
individual fixed price orders or Blanket Purchase Agreements under this contract in accordance with this
clause.
b. The ordering activity must establish a maximum performance incentive price for theseservices
and/or total solutions on individual orders or Blanket Purchase Agreements.
C. Incentives should be designed to relate results achieved by the contractor to specified targets. To
the maximum extent practicable, ordering activities shall consider establishing incentives where
performance is critical to the ordering activitys mission and incentives are likely to motivate the
contractor. Incentives shall be based on objectively measurable tasks.
3. ORDER
a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase
orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not
extend beyond the end of the contract period; all services and delivery shall be made and the contract
terms and conditions shall continue in effect until the completion of the order. Orders for tasks which
extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation— May
2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of
funds and the period for which funds are available.
b. All task orders are subject to the terms and conditions of the contract. In the event of conflict
between a task order and the contract, the contract will take precedence.
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a. The Contractor shall commence performance of services on the date agreed to by the Contractor
and the ordering activity.
b. The Contractor agrees to render services only during normal working hours, unlessotherwise
agreed to by the Contractor and the ordering activity.
C. The ordering activity should include the aiteria for satisfactory completion for each task in the
Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.
d. Any Contractor travel required in the performance of IT Services must comply with the Federal
Travel Regulation or Joint Travel Regulations, as applicable, in effect on the dates) the travel is
Page 13 of 22
Cp Icon Enterprises, Inc. (drbla CivicPlus)
performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors
cannot use GSA city pair contracts.
S. STOP -WORK ORDER (FAR 52.242-15) (AUG 1989)
(a) The Contracting Officer may, at any time, by written order to the Contractor, require the
Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the
order is delivered to the Contractor, and for any further period to which the parties may agree. The order
shall be specifically identified as a stop -work order issued under this clause. Upon receipt of the order,
the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the
incumence of costs allocable to the work covered by the order during the period of work stoppage. Within
a period of 90 days after a stop -work is delivered to the Contractor, or within any extension of that period
to which the parties shall have agreed, the Contracting Officer shall either-
(1) Cancel the stop -work order, or
(2) Terminate the work covered by the order as provided in the Default, or the Termination f
or Convenience of the Government, clause of this contract.
(b) If a stop -work order issued under this clause is canceled or the period of the order or any
extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an
equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be
modified, in writing, accordingly, If-
(1) The stop -work order results in an increase in the time required for, or in the Contractor's
cost properly allocable to, the performance of any part of this contract; and
(2) The Contractor asserts its right to the adjustment within 30 days after the end of the
period of wont stoppage; provided, that, if the Contracting Officer decides the facts justify
the action, the Contracting Officer may receive and act upon the claim submitted at any
time before final payment under this contract.
(c) If a stop -work order is not canceled and the work covered by the order is terminated for the
convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the
stop -work order in ariving at the termination settlemenL
(d) If a slop -work order is not canceled and the work covered by the order is terminated for default,
the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resultingf om
the stop -work order.
S. INSPECTION OF SERVICES
The Inspection of Services —Fixed Price (AUG 1996) (Deviation — May 2003) clause at FAR 52.246-4
applies to firm -fixed price orders placed under this contract. The Inspection —Time -and -Materials and
Labor -Hour (JAN 1986) (Deviation — May 2003) clause at FAR 52.246-6 applies to time -ands aterials
and labor -hour orders placed under this contract.
7. RESPONSIBILITIES OF THE CONTRACTOR
The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise)
covering work of this character. If the end product of a task order is software, then FAR 52.227-14
(Deviation— May 2003) Rights in Data —General, may apply.
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C;) Icon Enterprises, Inc. (d/b1a CivicPlus)
8. RESPONSIBILITIES OF THE ORDERING ACTIVITY
Subject to security regulations, the ordering activity shall permit Contractor access to all facilities
necessary to perform the requisite IT Services.
9. INDEPENDENT CONTRACTOR
All IT Services performed by the Contractor under the terms of this contract shall be as an independent
Contractor, and not as an agent or employee of the ordering activity.
10. ORGANIZATIONAL CONFLICTS OF INTEREST
a. Definitions.
"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation
that is a party to this contract.
"Contractor and its affiliates" and *Contractor or its affiliates" refers to the Contractor, its chief executives,
directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture
involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or
any other successor or assignee of the Contractor.
An "Organizational conflict of interest" exists when the nature of the work to be performed under a
proposed ordering activity contract, without some restriction on ordering activities by the Contractor and
its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii)
impair the Contractor's or its affiliates' objectivity in performing contract work.
b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best
interests of the ordering activity, ordering activities may place restrictions on the Contractors, itsaffiliates,
chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against
schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid,
neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to
individual orders placed against the schedule contract. Examples of situations, which may require
restrictions, are provided at FAR 9.508.
11. INVOICES
The Contractor, upon completion of the work ordered, shall submit invoices for IT services. Progress
payments may be authorized by the ordering activity on individual orders if appropriate. Progress
payments shall be based upon completion of defined milestones or interim products. Invoices shall be
submitted monthly for recurring services performed during the preceding month.
12. PAYMENTS
For firm -fixed price orders the ordering activity shall pay the Contractor, upon submission of proper
invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress
payments shall be made only when authorized by the order. For time -and -materials orders, the Payments
under Time -and -Materials and Labor -Hour Contracts at FAR 52.232-7 (DEC 2002), (AHemate II — Feb
2002) (Deviation — May 2003) applies to time -and -materials orders placed under this contract. For labor -
hour orders, the Payment under Time -and -Materials and Labor -Hour Contracts at FAR 52.232-7 (DEC
2002), (Alternate II — Feb 2002) (Deviation — May 2003)) applies to labor -hour orders placed under this
Page 15 of 22
C;) Icon Enterprises, Inc. (d/b/a CivicPlus)
contract. 52.216-31(Feb 2007) Time-and-Matedals/Labor-Hour Proposal Requirements —Commercial
Item Acquisition As prescribed in 16.601(e)(3), insert the following provision:
(a) The Government contemplates award of a Time -and -Materials or Labor -Hour type of contractresulling
from this solicitation.
(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and
administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor
category applies to labor performed by—
(1) The offemr,
(2) Subcontractors; and/or
(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.
13. RESUMES
Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.
14. INCIDENTAL SUPPORT COSTS
Incidental support costs are available outside the scope of this contract. The costs will be negotiated
separately with the ordering activity in accordance with the guidelines set forth in the FAR.
16. APPROVAL OF SUBCONTRACTS
The ordering activity may require that the Contractor receive, from the ordering activity's Contracting
Officer, written consent before placing any subcontract for furnishing any of the work called for in a task
order.
16. DESCRIPTION OF IT SERVICES AND PRICING
a. The Contractor shall provide a description of each type of IT Service offered under Special Item
Numbers 132-51. IT Services should be presented in the same manner as the Contractor sells to its
commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a
description of all corresponding commercial job titles (labor categories) forthose individuals who will
perform the service should be provided.
Icon Enterprises' divisions, CivicPlus and Networks Plus, are recognized leaders in the IT field.
CivicPlus is identified as a top international provider of quality government websites. We provide
a comprehensive service package that ensures efficient website development and management.
More than 75 percent of U.S. residents are connected online, and as such, the web has become
the default communication channel of choice for a vast majority of people, including your
constituents, or as we call them, your customers. They want to conduct their business —including
government business —online. Your website should engage your community and we make that
engagement happen.
We help you evaluate how well you are engaging your community through your website, then we
help you improve. We do that through making local government more transparent, encouraging
citizens to get active and take ownership of local issues by utilizing communication methods we
build into your website, and giving them a voice that in turn lets you hear your citizens' are ideas
and concerns.
Page 16 of 22 C
Icon Enterprises, Inc. (d/bla CivicPlus)
Our services give you the necessary tools to make sound website-related business decisions and
provide the best service for your site visitors. CivicPlus' primary service is its Government
Content Management System, which encompasses a robust and scalable content management
system, numerous included modules that are flexible to your defined needs, and a service ti
support package that is unrivaled.
Our Services Include
• Expert Website Consultation
Our professional staff will analyze and evaluate the usability, functionality, and effectiveness of
your current website.
• Professional Website Design
A team of highly skilled graphic designers work with you to create a unique website that is
specific to your community. The website will be very easy to read and navigate for every user and
you can add any number ofsubmenus and subpages.
• Sophisticated Content Management System
The flexible CivicPlus Government Content Management System (GCMS) makes it easy to upload
new content and keep a consistent page layout through use of either: Page Wizard, Online Editor
which includes a WYSIWYG interface for editing content, HTML upload and Live Edit.
• Amazing Tools
We offer a number of tools designed to boost engagement and interaction from your community.
These include the Citizen Request Tracker, Calendar, Facilities and Reservations, EPayment
Center and Community Voice. A number of these tools are also available as applications on
mobile devices.
• Data Training Program
Our extensive training program provides you with valuable tools and hands-on experience that is
necessary for you to maintain your website at a first-class level.
• Comprehensive Support System
We offer a combination of support services to provide you with a 24-hour, seven days a week
support system consisting of service updates, monthly e-newsletters, a -mail and telephone
support At Civiciolus you will never get caught up in a ceaseless phone tree; you will talk to real
people right away.
Networks Plus is Kansas' leader in networking, business -level computer support, and custom
networking.
Employing a highly qualified and certified staff, Networks Plus delivers expert consultation,
workstation and server maintenance, custom networking solutions, and wireless opportunities
Every technician holds multiple industry -standard certifications, and our partnership with
Microsoft ensures that the customer receives the highest level of quality and customer
satisfaction.
Our Services Include:
• PC Services
Networks Plus performs maintenance on workstations, sets up new workstations, and integrates
workstations into the network.
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C+ / Icon Enterprises, Inc. (d/b/a CivicPlus)
- Server/Network Services
Performing work on servers and admin-level permissions, Networks Plus sets up new servers,
maintains existing servers, and secures the network against intrusion.
• Wireless Services
Our staff of trained and certified network technicians will easily install, upgrade, or maintain your
wireless network.
• Consulting
Offering senior -level consulting services to design and develop networks, Networks Plus'
technicians effortlessly plan our your network to your specifications.
• Hardware & Software Requisition
Using its own distributors, our firm will supply you with the latest hardware and software, building
It to your specifications and Integrating it into your network.
It. Pricing for all IT Services shall be in accordance with the Contractor's customary commercial
practices; e.g., hourly rates, monthly rates, tern rates, and/or fixed prices.
JOB TITLE: CONTENT DEVELOPER
Minimum/General Experience: Experience navigating the internet and with Microsoft Office, strong
attention to detail, excellent writing skills to include spelling and grammar, ability to handle multiple
projects at the same time.
Functional Responsibility: Content developers are responsible for the development and editing of
nearly all text that is displayed on the websites we develop. This includes working with the clients to
ensure that the most current and useful information is available in a clear and easy -to -read display.
Developers must be able to meet deadlines and work self -sufficiently to complete the task assigned to
them.
Edit and/or develop web -based content for our government -based clientele
Participate in Content Development department meetings to discuss new strategies / methods of
content development
Work with the Content Department Manager and Senior Content Developers to ensure that the
information being developed is in accordance with client standards / desires
Provide content recommendations and suggestions to Senior Content Developers per site
Provide weekly summary of questions to Senior Content Developers to provide to client per
project
Track development of pages and supporting elements each week
Be task -minded and complete projects by proposed deadlines
JOB TITLE: NETWORK CONSULTANT
Minimum/General Experience: 5 Years job -related.
Functional Responsibility: Network Consultant's provide sound advice for present and future needs
of a company regarding their servers, backup solutions, network equipment, PCs, and additional
hardware and software. Consultant should be able to provide several options to each situation to give
customers different options.
Minimum Education: Bachelors Degree or Equivalent Experience
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C ;) Icon Enterprises. Inc. (d1b/a CivicPlus)
JOB TITLE: PC TECHNICIAN
Minimum/General Experience: 2- 3 Years job -related preferred
Functional Responsibility: Technicians are responsible for installing and diagnosing hardware and
software issues. They should be able to determine hardware or software issue using beep codes, event
logs, and other means. Technician should be able to install, repair, and fix operating systems from
Windows 95 - Windows Vista, printers, and install drivers for additional hardware such as:
Monitors
Scanners
Other hardware devices.
Minimum Education: Associates Degree or Equivalent Experience
JOB TITLE: PROJECT MANAGER
Minimum/General Experience: 6 months to 1 year of customer service experience, experience with
Microsoft Office.
Functional Responsibility: The Project Manager is responsible for the development and monitoring
of client projects. This position Is the primary contact for clients from the time the small project is received
from the client until completion, coordinating all internal CivicPlus resources to ensure small client
projects are completed on time. The Project Manager also owns the "client experience" throughout.
Creates and executes project work plans and revises as appropriate to meet changing needsand
requirements.
Reviews deliverables prepared by team before passing to client.
Facilitates team and client meetings effectively.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Suggests areas for improvement in internal processes along with possible solutions.
Ensures timely and accurate invoicing
Understands our pricing model and billing procedures.
Inspires coworkers to attain goals and pursue excellence.
_ Sets and manages client expectations.
Develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients to identify needs and evaluate alternative business
solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Builds a knowledge base of each clients business, organization and objectives.
JOB TITLE: SERVER AND NETWORK TECHNICIAN
Minimum/General Experience: 3 — 5 Years job related.
Functional Responsibility: Must be able to do all the functions of a PC technician plus: Troubleshoot
and configure servers, network equipment such as switches, routers, tape drives. Ability to install and
configure Server operating systems from Windows NT to 2003, active directory, and backup software
(Vedtas, Symanlec BackupExec, or ArcServe). Ability to use the 7layer OSI model to diagnose and fix
network issues such as lost packets, filtering, and segmenting.
Minimum Education: Associates Degree or Equivalent Experience
Cp Icon Enterprises, Inc. (d/b/a CivicPlus)
JOB TITLE: TRAINER
Page 19 of 22
Minimum/General Experience: Strong communication skills, 2+ years of training and/or educational
experience, familiarity with local government entities and knowledge of their practices.
Functional Responsibility: Train new and current clients in the CivicPlus Government Contend
Management System and its practices through on -site visits, phone, and various media including
webinars, as well as direct contact/communication with various clients and departments
Manage a travel schedule for him/herself
Update and manage dient training schedules with the cooperation of the Project Management
Team, Manager of Training and Consulting, and the Director of Operations. This includes:
o Client phone and on -site training and consulting assignments
o Training staff meetings
o Internal staff trainings
• Update the training team with regards to methods, website "best practices", and issues with the
current system.
Attend in house staff meetings as assigned
Stay informed with current issues and difficulties with the GCMS as well as announcements for
new functionality.
Other duties as assigned
JOB TITLE: WIRELESS NETWORK TECHNICIAN
Minimum/General Experience: 2-3 Years job -related
Functional Responsibility: Technician shall perform all duties of PC and Server and Network
Technicians as well as the following:
Install wireless components such as access points and routers
Know the difference between frequencies and best suited antennas (Yagi or Omni)
Technician should be able to configure, filler, and troubleshot wireless network
Knows how to filter according to MAC, IP address scheme, or proxy
Knows how to place wireless equipment to get best service.
Minimum Education: Associates Degree or Equivalent Experience
JOB TITLE: WRITER
Minimum/General Experience: 5-10 years business experience in any of the following: public
relations, marketing oradvertising, excellent written and verbal communication skills, excellent customer
service skills, good organization and time management skills, advanced understanding of punctuation,
grammar and organization, background in AP -style writing, engaging, high energy person with proven
leadership ability and sharp business acumen, knowledge of basic html, knowledge of social media;
interactive media, attention to detail, ability to write and develop many types of wntent and copy in a very
fast -paced environment, proficient in Microsoft Office Suite.
Functional Responsibility: This position is responsible for maintaining CivicPlus' reputational equity
among the media, prospects, clients and employees through various public relations and corporate
communications efforts.
Write interesting and effective press releases, prepare information for media kits
Develop and maintain company internet or intranet web pages.
Page 20 of 22
C+ Icon Enterprises, Inc. (d/b/a CivicPlus)
Develop and maintain the company's corporate image and identity, which includes the useof
logos and sigi age.
Draft speeches for company executives, and arrange interviews and other forms of contactfor
CivicPlus subject matter experts.
Work with clients on developing testimonials and case studies for publication; ability to write case
studies, articles and newsletters for internal and external use.
Minimum Education: B.S. or B.A. in Public Relations, Marketing, Journalism, Communications,
Business or related field
JOB TITLE: GRAPHIC DESIGNER
Minimum/General Experience; Experience with Adobe Photoshop, Adobe Illustrator, and Adobe
InDesign.
Functional Responsibility: The graphic designer is responsible for the revision process on client
designs, prepping web designs for programming, additional graphics needed for clients and in-house
departments.
Collaborate with lead design on the execution of revisions and prepping .psd files.
Consistent quality production of graphic material
Creative application of elements while maintaining the style set by lead design
Completion of projects on deadline
Innovative ideas for new product development
Giving full attention to what other people are saying, taking time to understand the points being
made, asking questions as appropriate
Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing constructive and cooperative working relationships with others and maintaining them
over time.
Minimum Education: Bachelor of Art degree
JOB TITLE: PROGRAMMER
Minimum/General Experience: 1 year experience in each of ASP or ASP.NET, SQL, HTML, CSS,
and JavaScript.
Functional Responsibility: Develop and maintain high levels of code behind the Government Content
Management System (GCMS)
Add new functionality to enhance the performance and features of the GCMS
Replicate and mot cause of bugs within the system including code problems, browser
compatibility, standards issues, and user created content problems
Research and development of new technologies that can enhance the performance, extend the
capabilities, or ease the maintenance of the GCMS
Define functional and technical requirements for new projects and changes to the current system
Technical consulting
Design consulting to gear site designs towards web standards, performance, and general
usability
Internal training for new functionality
Internal support for how the GCMS works
Setup new servers
Setup new sites including the setup on the servers and the layout template for individual sites
Page 21 of 22 C
Icon Enterprises, Inc (d(bla CivicPlus)
Performance monitoring of servers and sites
Minimum Education: Bachelor's Degree in a Programming related field, or a combination of required
knowledge and experience
JOB TITLE: WEBSITE CONSULTANT
Minimum/General Experience: 5+years in customer service -oriented field.
Functional Responsibility: Provide business -sound direction and guidance to customers in the
following areas:
_ Website navigation architecture and engineering
Website design: color choices, prominent elements, and supporting elements
Section 508/ADA compliance
Website readability and usability
Content development
Identifying items for featured use
Direct and lead company staff in the following areas:
Website design
Navigation development
Content development
Section 508/ADA compliance
GCMS/module enhancements and upgrades
Assist in shaping company business model
Analyze internal procedures
Reengineer processes for the web
Determine and prioritize desired new features for GCMS or modules
Minimum Education: Bachelors Degree in Related Field or equivalent experience
Pricing:
Labor Category
GSA Hourly
Rate with IFF
Website Consultant
$149.01
Project Manager
$135.86
Network Consultant
$135.86
Wireless Network Technician
$135.86
Programmer
$131.48
Graphic Designer
$109.57
Writer
$109.57
Server and Network Technician
$109.57
Trainer
$109.57
PC Technician
$89.41
Content Developer
$80.64
Page 22 of 22
Cp Icon Enterprises, Inc. (Nb/a CivicPlus)
USA COMMITMENT TO PROMOTE
SMALL BUSINESS PARTICIPATION
PROCUREMENTPROGRAMS
PREAMBLE
Icon Enterprises, Inc. (d/b/a CivicPlus) provides commercial products and services to ordering activities.
We are committed to promoting participation of small, small disadvantaged and women -owned small
businesses in our contracts. We pledge to provide opportunities to the small business community through
reselling opportunities, mentor-proteg6 programs, joint ventures, teaming arrangements, and
subcontracting.
COMMITMENT
To actively seek and partner with small businesses.
To identify, qualify, mentor and develop small, small disadvantaged and women -owned small businesses
by purchasing from these businesses whenever practical.
To develop and promote company policy initiatives that demonstrate our support for awarding contracts
and subcontracts to small business concerns.
To undertake significant efforts to determine the potential of small, small disadvantaged and women -
owned small business to supply products and services to our company.
To insure procurement opportunities are designed to permit the maximum possible participation of small,
small disadvantaged, and women -owned small businesses.
To attend business opportunity workshops, minority business enterprise seminars, trade fairs,
procurement conferences, etc., to identify and increase small businesses with whom to partner.
To publicize in our marketing publications our interest in meeting small businesses that may be interested
in subcontracting opportunities.
We signify our commitment to work in partnership with small, small disadvantaged and women -owned
small businesses to promote and increase their participation in ordering activity contracts. To accelerate
potential opportunities please contact Jesse Manning, Phone: 888-228.2233, Fax: 785-587.8951;
bids@civicplus.wm.
More accessible. More usable. More people.
audioeye
To Whom It May Concern:
The AudioEye, Inc. (the "Company") solution is unique in the marketplace. AudioEye is the only
provider that supplies the following unique combination of software and services to its customers
under a single contractual agreement: i) a proprietary SaaS Platform for end -to -end digital
accessibility testing and auditing, ii) a best -in -class automated testing solution, iii) a manual review /
guided testing interface, iv) a live testing, plug-in free browser tool for auditing single page
applications and dynamic web interfaces, v) free assistive web personalization tools for end -users,
vi) WCAG 2.0 and other ADA-related compliance auditing services, vii) incremental access to
accessibility subject matter experts, engineers, and manual testing professionals via a managed
service offering and a customer help desk service, viii) a dedicated end -user help desk service, ix)
compliance certification services, x) automated technology and manual accessibility compliance
monitoring services, xi) Department of Justice action consulting and remediation services, xii) PDF
remediation technology and testing & remediation services, xiii) video transcription and captioning
services, and xiv) audio description services. AudioEye is the sole creator and owner of the Ally
Platform Product Suite, which includes the Digital Accessibility Platform and Ally Toolbar, including
the individual compliance utilities made available from the toolbar, which consist of the following:
i) Reader —visual display customization and optimization
ii) Player — reads content of a web page aloud
iii) Voice — voice command / control of the web browser
iv) Certification — demonstrates a commitment to accessibility and inclusion
v) Help Desk— reliable support from accessibility experts
vi) Site Menu — simplified navigation
vii) Page Elements Menu — enhanced keyboard support
viii) Settings— additional personalization controls
More accessible. More usable. More people.
audioeye
CivicPlus is the only authorized distributor/reseller of the AudioEye Ally Platform to
municipalities/state/local government. In the current marketplace, there is no other distributor or
agent who can provide municipalities/state/local government with the exact combination of software
and services outlined herein.
Should you have any questions or would like to learn more about the AudioEye solution and it's truly
unique market positioning, we would be happy to include more information or discuss further.
Sincerely,
Sean Bradley
President & Chief Technology Officer
AudioEye, Inc.
�..
SEBASPAN
OFPELICAN ISLAND CITY COUNCIL AGENDA TRANSMITTAL
Council Meetino Date: October 23, 2019
Agenda Item Title: Approve to Piggyback GSA Contract GS-35F-0124U for Website Redesign
using Icon Enterprises, Inc. dba CivicPlus.
Recommendation: Staff recommends that the Council APPROVE Piggyback of GSA Contract
GS-35F-0124U for City Website Redesign using Icon Enterprises, Inc. dba
CivicPlus.
Background: The Procurement Division, on behalf of the Management Information Systems
Division, requests Council's approval to piggyback GSA Contract GS-35F-0124U for City Website Redesign
using Icon Enterprises, Inc. dba CivicPlus. Piggybacking guarantees that the same pricing and contract terms
will be honored while the contract is active; this includes any contract extensions or renewals. The initial
contract period is December 12, 2007 — December 11, 2022. The proposed pricing with an additional
discount, is based on the Authorized Federal Acquisition Service Information Technology Schedule Pricelist
(see attached).
Starting in 2017, The City of Sebastian began to evaluate all City websites for ADA compliance issues. While
there were some deficiencies found among some of our "smaller"lniche sites, the main site was mostly
complaint. Staff also decided that instead of just trying to mitigate the ADA items, we would also consider
Implementing a new modern look.
With those considerations in mind, The City started by looking at other Florida municipality websites and
asked what vendor assisted in the redesign of their sites. Responses were consistent with the use of
CivicPlus to carry out these services. Florida municipal websites include, City of Vero Beach, City of Boca
Raton and City of Stuart, to name a few.
Civics Plus offers integration with a product called "AudioEye, Inc" that is already "baked" into their solution
and provides the public with tools that make the websile more comfortable to use and monitors ADA
compliance.
During this process, several websites will be integrated back into the main site as it is intended to unify the
City's look and access to information.
If Alds Item Requires Extl@nditure of Funds:
Total Cost for Year 1: $34,684.5�
Total Cost for Year 2 and Beyond: $8,276.56
Amount Budgeted in Current FY: $40,000.00
Fund to Be Utilized for Appropriation: MIS Division Buddggeett�/{'p�
Administrative Services Department Review: �..J�'�.�hl • l-r^/,�"`�
Attachments: V
1. Signed Notice of Intent to Piggyback GS-35F-0124U
2. Proposal to Provide Services for City of Sebastian
3. Authorized Federal Acquisition Service Information Technology Schedule Pricelist
4. AudioEye, Inc. Sole Source Statement
City Manager Authorization:
Date: /